FAQ's

If your pot or container is smaller than 12" across the bottom, the 12" drain tray will work for you! The same goes for the larger sizes. The 15.5” tray can accommodate containers that measure smaller than 15.5" across the bottom and our 22” trays work best with pots that measure 15" to 22" inches across the bottom.

Will A Garden Hose Screw onto the Drain Trays?

The spout on the Drain Away drain trays is standard ¾” threading designed to work with PVC and irrigation type fittings. A garden hose is not threaded the same and will not give you a leak free seal.

When Will I Get My Order?

Orders typically ship via UPS or USPS 24 hrs after being placed from our facility in Coeur d'Alene, ID.

Do I Need to Attach a Pump to the Drain Line to Make Them Drain?

The Drain Away drain trays are designed with a slopped gutter creating a flow because of gravity. We have customers running large operations, on level floors, with no pumps for evacuation.

Yes! Our drain trays have UV inhibitors and are made to be used year round.

Do You Offer Bulk Discounts?

Yes! Order 50-99 trays to receive 10% off, 100-199 trays to receive 15% off, 200-499 trays to receive 20% off, or 500 trays and up to receive 25% off!

What is Your Return Policy?

Please contact us to arrange all returns. Items must be returned in new, unused condition. Return shipping is to be paid by the customer along with a 20% restocking fee.