FAQ - Old

What size tray do I need?

The 15.5” tray can accommodate containers that measure 15 inches across the bottom and smaller. Our 22” trays work best with pots that measure 15 inches to 21.5 inches across the bottom.

Will a garden hose screw on to the drain trays?

The spout on the Drain Away drain trays is standard ¾” threading designed to work with PVC and irrigation type fittings. A garden hose has a broad thread and will not give you a leak free seal.

When will I get my order?

Orders typically ship via UPS, 2 business days after an order has been placed, from our factory in Vancouver, WA.

Do you accept returns?

Yes we receive returns. Please contact us to arrange the return. All return shipping is to be paid by the customer along with a 20% restocking fee.

Do I need to attach a pump to the drain line to make them drain?

The Drain Away drain trays are designed with a slopped gutter creating a flow because of gravity. We have customers running large operations, on level floors, with no pumps for evacuation.

Can I leave the drain trays outside year round?

Yes! Our drain trays have UV inhibitors and are made to be used year round.

Do you offer discounts for bulk orders?

Yes! Orders of 50-100 get 10% off, 101-150 get 15% off, 151-200 get 20% off and if you order 201 or more you get 25% off!

FOR BULK DISCOUNTS PLEASE CONTACT: info@drainawaydraintray.com